Frequently Asked Questions and other Helpful Information
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FCC Licensing Information
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Two Way Radio Frequency
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Motorola Two Way Radio Frequency
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and Updated Product Information
FCC Narrow-Band Frequency Information
Motorola CLS User Guide
Motorola RDX (Display Models) User Guide
Motorola RDX Series User Guide
Motorola DTR410 User Guide
Motorola DTR550 User Guide
Motorola RMU2080d User Guide
Motorola RM Series User Guide
Motorola RDM MURS User Guide
Why should you buy from Tech Wholesale?
Shipping is FREE for radio set orders (two or more radios) and accompanying radio accessories!
1- Outstanding, Dependable Service.
As a result, we are rated with the highest honors possible by the four most respected rating services on the web today. Bizrate.com, Gomez.com, Yahoo Shopping! and ePublicEye.com.
2- Commitment to Customer Satisfaction.
Since we have served our tens of thousands of customers so well, we have accumulated a vast number of enthusiastic, unsolicited testimonials from among our thousands, and thousands of past customers. CLICK HERE for a sampling of our recent testimonials.
3- The Lowest Prices Anywhere.
Our organization purchases millions of dollars every year from the most well known manufacturers in the world. This buying power allows us to deliver the best overall prices anywhere. As always, we only offer brand new products from the original manufacturer - NEVER refurbished items - and we offer the same prices to the public as we do at the wholesale level.
4- Same Day Shipping and Product Depth.
When ordered by 1PM EST, we can almost always ship to you the same day. How? Because we carry a very deep supply of every product listed in order to service the quantities required by our larger customers.
5- Privacy and Security.
Our order processing system is among the most sophisticated in the world and uses the latest SSL technology available. We absolutely guarantee that your credit card information will be 100% safe. And, your personal information will never be given or sold to an outside party.
We are a staple supplier to Fortune 500 companies, government agencies, military forces and Universities across the country. We will provide every customer with the same level of perfect customer service.
A Partial List of Our Regular Corporate Clientele:
Microsoft, General Electric, GTE, Lucent, AT&T, Bell Atlantic, Pac Bell, Bell South, Xerox, Compaq, Dell, Raytheon, Disney, Wal-mart, Gateway, US Secret Service, US Army, US Navy, US Marines, US Air Force, NASA, Internal Revenue Service, Cornell University, MIT, Yale, Princeton, Harvard, USC, UCLA, Yahoo, Texas Instruments, Boy Scouts of America, Prudential, Charles Schwabb, Coldwell Banker, Remax, IBM, US Olympic Soccer team, Ameritech, US Geological Survey, Micron Technologies, Dow Jones, MCI, Sony, Seagram, Federal Bureau of Prisons, Kodak, Honeywell, Oracle, Chevron and many, many more. CLICK HERE for a sampling of our largest customers.
Here are just a few unsolicited testimonials:
"This was my first Internet purchase and I just wanted to let you know that I am completely impressed. I placed my order on Thursday and my radios were on my doorstep Monday morning! I look forward to using them soon. Many
thanks for offering the best prices anywhere and for the FREE shipping!!! We will definitely recommend you to our friends!" Michelle Kloske - Madison, Alabama
"I really want to thank you for your outstanding response to my situation. When you say (on your web site) that you're committed to customer satisfaction, you clearly mean it! Again, thank you very much. I know where I'll go in the future for all of my tech needs, and I'll be sure to tell my friends!" Doug McGuire - Houston, Texas
"I'm really glad I used your site for business--and I will be sending some referrals your way because of the great service!! I am head of a large campground in Cape Cod,
MA. I would like permission to post your company site for the lowest price and excellent customer service if that would be ok?? Thanks!" Jeff Baker - Cape Cod, MA
"The radios I ordered came right on time via UPS. I saved at least $30.00 per radio by ordering from this site. I do not know why anyone would buy anywhere else. A friend has ordered from you after seeing
the way my order was handled. The people I talked to on the phone and the e-mail that they answered were very courteous, friendly, and prompt. Two thumbs up!" Roger E. Lutz
"Hi, Just a quick message to tell you how much I appreciated your prompt service in getting the radios to me in time for hunting season. We thoroughly tested the units over a 9 day period and are completely safisfied with their operation. Several of my hunting partners showed an interest in the units and I highly recommended they purchase from you. Your price was the best I could find anywhere and the units arrived promptly." Again, thank you. Bob Kaps - Bend, Oregon
"The best prices available that I could find anywhere, the competition lost out. The service was very prompt indeed. When I need merchandise again I will order from you again without a doubt. I have and will reccomend you to everyone that enjoys great customer satisfaction. Thank!." Todd Southard - Schenectady NY
"WOW! A company that actually takes care of its customers! Thanks you so much. We will continue to do business with you and recommend your company to others!" Pastor Chris Folmsbee - Loudonville Community Church
CLICK HERE FOR MANY MORE RECENT TESTIMONIALS
Ordering by credit card through this site is completely secure. All orders are processed through the largest SSL internet shopping service in the world, which uses the latest and best security system available. Your credit card information will be 100% safe.
Your contact information -- Name, address, Phone, E-mail etc. will be held strictly confidential, and will never be sold or given to a third party.
If placed by 1:00 pm EST, we can almost always ship your package the day of your order. We will e-mail your tracking number to you the same day it ships, and your order will usually arrive at your doorstep 3 to 7 days later. If, by chance, your order takes longer than expected, e-mail us at the above address, and we will get you a tracking number promptly.
All items are shown as in-stock unless there is no "Add to Cart" button or otherwise noted. UPS ground shipping is free for 2-way radio set orders or radio accessories accompanying radio set orders (radio 'set' defined as two or more radios). To keep prices the lowest possible, non-qualifying radio accessory orders are charged standard S/H fees. Other items are charged shipping at current UPS rates.
Rare Shipment Damage: UPS delivers the majority of our packages. If you notice or suspect any damage upon delivery, please note this on the delivery papers. Do not refuse shipment. If you find the merchandise damaged due to shipping, call UPS immediately at 1-(800) PICK-UPS -742-5877. Damage due to shipping via UPS is a rare occurrence, and they are excellent at taking care of any problems.
We ship only to the US. AK and HI orders must be delivered by 2-day air only. If the improper shipping method, or quantity price is chosen by the customer for any item, we reserve the right to adjust the fee to the proper amount. As well, to keep our prices the lowest anywhere, we reserve the right to charge shipping for any returned items.
Current laws call for sales taxes to be paid only by persons ordering from the state of Ohio. These taxes are calculated and automatically included in you total bill.
Price Guarantee -
Our prices are the absolute lowest you will find anywhere. In fact, in the off chance that you happen to find a legitimate lower price elsewhere, you'll earn 110% of the difference immediately.
If you are just now placing an order, and happen to find a better total price, just do so normally. Then, place the price and location of the other price in the comment section of your order form.
Should you happen to find a lower total price, including shipping, from another retailer within 24 hours of your purchase, simply send us proof of the offer (loss-leader and member shopping items excepted). The item will need to have a legitimate, lower total price (including shipping) and be available for delivery immediately. To send proof, either fax a flier from a retailer, or e-mail the exact URL address of the item. Shipping costs must also be included. We'll then issue a credit for 110% of the difference towards your next purchase.
A tremendous amount of time, expertise and hands-on work is required for setting up, programming and follow through with our commercial-grade radios. Therefore, these particular radios and accessories are exempt from our free shipping and low-price guarantee policies.
We have a 30 day return policy on all products. There are no returns for refund or exchange after 30 days.
Each manufacturer typically provides an entire year warranty as well. Please see below for this information.
For all returns, you must obtain a Return Authorization number by e-mail. Also, all items returned must contain all original packing material. We will need the following information in order to return your RA#:
Original Date of Purchase
5-digit Order Number
Exact items to be returned - Model, Quantity etc.
Reason for Return
To avoid or reduce any restocking fees for returned radios – It is essential all returned radios (other than defective radios covered under warranty) be returned in pristine, like-new condition in its original, unmarked carton with all packaging and paperwork included.
We recommend that,when your radios arrive, carefully open only two radios. Keep all paperwork in the original box. Fully charge the two radios and test them throughout your setting. If they work, then open the rest and put them to use.
If the radios are not applicable to your setting for distance or other reasons, contact us at Service@TechWholesale.com. We will issue an RA#. Please repackage the two test radios exactly as they arrived and return all as indicated above. All the radios returned in non-sellable condition will have a 25% restocking charge plus freight charges will be deducted from your credit.
Typical RA requests types:
- Defective product (radios/accessories)- Please obtain an RA# number by emailing us at Service@TechWholesale.com. We will issue an RA# and replace your units with new radios or accessories. Just obtain your RA# within one year of your order date. Returned defective items will be replaced with new, identical items. Shipping charges back to us will apply.
- Bought 2 radios and/or accessories for evaluation and they did not meet expectations. Contact us at Service@TechWholesale.com within 30 days from shipment date for a RA#. We will accept back radios/accessories with no handling charge provided they are received in pristine condition as indicated above. This only applies to orders received as an evaluation order. If not in pristine condition, there will be a 25% handling charge.
- Customer changed mind and no longer wants the radios or accessories - Contact us at Service@TechWholesale.com within 30 days from the date of shipment for a RA#. We will accept back up to six radios and accessories with a 15% handling charge for radios received in pristine condition and a 25% handling charge for radios returned in a non-like-new condition.
- Should you be uncertain that a radio can cover your area, or you need to test a repeater system, please follow this procedure -
To avoid potential restocking fees, please let us know, up front, that this is a trial to see if there is sufficient range. We will ship you pre-programmed test radios. Should they work out, we will complete the rest of your order and issue an RMA for the test radios.
These return and restocking fees are in place to assure that TechWholesale.com can continue to offer the lowest prices on radios anywhere in the US.
NOTE: For sanitary purposes, items such as speaker/mics which have an internal earpiece (an earpiece that fit inside the ear versus a speaker that rests outside the ear) may not be returned once opened.
NOTE: FRS/GMRS radios are intended for recreational use. FRS/GMRS radios used in a commercial application will not be covered under Motorola's warranty policy. For commercial applications, please review our assortment of Motorola business radios.
All Motorola products, both radios and accessories, carry a 1-year warranty against defects. Should one of your items become defective within the first year, just e-mail us at Service@TechWholesale.com and let us know about your issue. Please supply as much information from your original order as possible, so that we may track down your order.
Once received, we will issue an RMA for your defective items. You will then mail these items using the instructions given. Once received, we will typically replace the defective piece with a brand new model.
Kenwood radios typically carry a 2-year warranty, but they sometimes offer repair of the radio versus replacement. Their accessories are warrantied for 90 days.
Legal Disclaimer -
We will gladly refund or replace products within the limits of the return policy, but disclaims further warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We make no representations or warranties of any kind, express or implied for the content, information, materials, or products included on this site. We are not liable for any damages of any kind resulting from the use of this site, including, but not limited to direct, incidental, indirect, punitive, and consequential damages.
E-Store USA and its subsidiaries and employees hereby disclaim all warranties, including without limitation, warranties of merchantability and fitness for a particular purpose, whether arising from course of dealing or usage of trade, whether express or implied, whether written or oral. We are not responsible for any consequential or incidental damages that arise out of or are related to any product purchased through this site.
Customer understands that the only warranties customer receives are manufactures' warranties, issued by and through the manufacturer and such warranties are customer's exclusive means of redress.